Your privacy

Privacy Policy

Your privacy
We are committed to protecting and respecting your privacy, and we strive to protect the security of information you provide to us by using up to date measures.

This Policy explains how we use personal information we collect about you when you use our website. It also explains the conditions under which we keep your information secure. By using our website, you are agreeing to be bound by this Policy.

Who are we?
DSM Carpentry & Construction is a Bedfordshire based carpentry and construction company delivering practical, high quality solutions for homeowners and property clients.

How do we collect information from you?
We obtain information about you when you use our website. For example, when you make an enquiry via a web form or sign up to receive personalised communication via email.

What information do we collect from you?
The personal information we collect can include your name, email address, contact number, IP address, and analytical data such as what web pages you accessed and at what time.

Why do we collect this information?
We collect your information to:

• Process and respond to enquiries you have made about our services
• Carry out our obligations arising from any contracts entered into by you and us
• Send you communication that you have requested and that may be of interest

What do we do with your information?
Your personal information is stored on a secure database that is only accessible by DSM Carpentry & Construction’s web development agency, Dream Digital.

When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information is protected and processed via 256 bit SSL encryption. However, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us. Once we receive your information, we make our best effort to ensure its security on our systems.

How long do we keep hold of your information?
We will only hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any contract you hold with us.

Who might we share your information with?
We will not share your information with any third parties, except where we have a legal requirement to do so.

Cookies
Cookies are small data files which are sent to your web browser and stored electronically. They act as your personal identity online. This information is used by us to track visitors to our website and to compile statistical reports on website activity. You can set your browser not to accept cookies. Guidance on managing and deleting cookies can be found at www.cookiesandyou.com.

Google Analytics
We use Google Analytics to track visitors to our website. For example, it allows us to view data on how many people are browsing the website on a mobile device so we can improve their online browsing experience. Whilst Google Analytics allows us to track progress through our site, we are not able to track you directly, only that an unidentified user has accessed content. Visit Google’s website for information on opting out of services and changing your privacy settings.

Other websites
Our website may contain links to websites operated by third parties. DSM Carpentry & Construction has no control over such third party websites and cannot be responsible for the protection of any personal information that you may provide while visiting such websites.

Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct communications from us, you can unsubscribe at any time.

We will not contact you for marketing purposes by email, phone, or text message unless you have given your prior consent. You can change your marketing preferences at any time by emailing dsm.carpentryconstruction@gmail.com.

How can I access and update the information you hold about me?
You have the right to ask for a copy of the information that DSM Carpentry & Construction holds about you. If you want to make such a request, or if you believe that any information we hold about you is incorrect or incomplete, please contact us via email at dsm.carpentryconstruction@gmail.com.

Changes to our privacy policy
We keep our privacy policy under regular review, and we will place any updates on this web page. This privacy policy was last updated in August 2025.